C.S.I. Department Task Outline

Develop Company policy and procedure based upon customer feedback obtained during and after all phases of customer interaction. Using this gathered information to ensure that all of our customers are satisfied with their Mc Mahon’s RV experience.

Implement training courses on customer satisfaction for all employees under the Mc Mahon's Rv family of dealerships. Treating all customers with respect and measuring satisfaction from the customers’ perception.

Internal Teamwork Training to ensure that our employees are treating each other with respect and willing to work together to overcome any hurdles encountered.

Who are We?

Michael Glockner -

Mc Mahon's RV absolute commitment to customer service has brought Michael Glockner to the organization. With a wealth of experience and knowledge, Michael is instrumental in the creation and facilitation of our new CSI department.

For a number of years, Michael has been involved with the Daimler-Chrysler five-star program for supreme customer service and excellence. His time with Mercedes, Audi, and BMW has afforded him the expertise and knowledge needed to launch Mc Mahon's RV as the ONLY choice in supreme customer service, with their "100% customer satisfaction 100% of the time" philosophy.

With dedication to the "we mean what we promise" approach, your experience at Mc Mahon's RV will make us lifetime partners, as we are the only choice for the very best customer service experience.

"As long as repeat business is important, and as long as customers have a chance to go somewhere else, employees MUST deliver high levels of customer service for a company to be successful" -Michael Glockner